CALIVA DELIVERY FAQS
Caliva offers the widest selection of premium cannabis delivered straight to your door.
Our trained, discreet, and friendly drivers deliver throughout the San Francisco Bay Area. From San Francisco to Gilroy, you can order online and get it delivered the same day.
Can I call for support?
Delivery support is available from 9:00 AM to 9:00 PM PT via phone at (408) 209-1106.
Is Caliva delivery licensed?
Caliva holds licenses for recreational adult and medical cannabis sale and delivery. Licenses are only given out to dispensaries that are compliant with California's Bureau of Cannabis Control. These licenses ensure that you are receiving product that is legally held to current regulations.
Can anybody order for delivery?
Yes, if you are 21+ years of age and have valid ID. Delivery requires that you create a Caliva account. (It's free!) You can create an account easily online.
What type of ID is required?
Your state driver’s license, state identification card, or passport can work as a valid form of identification.
Is there an order minimum?
Yes. All orders must meet a minimum order amount based on delivery location. See Delivery minimum tool below for minimum order pricing in your area.
What is your delivery range?
We deliver north to San Francisco, south to Gilroy, east to Hayward and west to Saratoga.
What kind of payment do you accept?
We accept cash or debit for in-store, pickup or delivery orders. If paying with cash, exact change is appreciated. Drivers carry minimal change. (Occasionally, our debit terminals go inactive. Please double check your payment type at checkout.)
Do I have to create an account to order delivery?
If you would like to take advantage of our delivery or in-store pickup, you will need to create an account. (It's free!).
Can I change the phone number on my account?
Yes. Please email us at email@example.com, and we can help you update your account’s phone number.
How long will my order take?
Delivery time depends on time of day and location. It could be as soon as 30 minutes if you live in San Jose and order at 11:00 AM, or it could take 90 minutes if you live in Morgan Hill and order at 5:00 PM (our busiest time).
Can I pre-order and set the time of my delivery?
At this time, no. Orders will be fulfilled in real-time during set delivery hours.
How long will my order be held for pickup?
We will hold your order for one business day after your order was placed.
Am I able to receive my senior or veteran 20% off discount on delivery orders?
Yes! If you are a veteran and a new Caliva customer, please indicate your veteran status in the "notes" section of your order. We'll ask you to send proof of your veteran status. If you’re a senior and a new Caliva customer, we'll do the math!
How can I track my order?
Once we have assigned your order to a driver, you will receive an text SMS notification that will allow you to follow the driver’s route! We do our best to leave you informed while not inundating you with too many notifications.
Can i change my delivery address once I have already ordered?
No, our driver will head to the destination you entered when you placed your order. Make sure you’re there to receive it!
What is your return policy?
All sales are final. Caliva only allows returns for the incorrect product delivery or malfunctioning cartridges (within 3 days of purchasing).
Can I tip the driver?
You may, but it is not our standard policy. Our drivers are compensated fairly.
Can I get delivery to my workplace?
As long as your work is cool with it, we’ll be there!
Are my neighbors/colleagues all going to know that I just ordered pot?
Our delivery car is a discreet vehicle with no external branding or messaging.
How much weed do I need to throw a party for four friends?
Well that all depends on your friends … but please note that we are only allowed to deliver to the person who placed the delivery order.
Can you deliver pizza too?
You are responsible for being present for deliveries. Missed deliveries may lead to termination of your account. We reserve the right to refuse service to anyone.